ABSTRACT
Greece, Italy, and Spain are the Southern European borders and the main entrances for migrants and refugees to Europe, a movement that was particularly visible after the 2015 "refugee crisis of the Mediterranean.” In this context, immigration is used as a political tool, and the object of major media coverage. However, previous studies have shown that this coverage tends to be partial and prejudiced. This study, conducted during the COVID-19 pandemic, uses the frame building theory to study the perceptions of journalists covering migration issues regarding ways to improve the representation of migrants in the media of these three countries. For that, in-depth interviews were conducted with 94 Greek, Italian, and Spanish journalists. The precarity of the profession, the focus on conflictive approaches, and discrimination based on national origin or religion are mentioned as the biggest challenges. Professionals covering this information demand more individualized and deeper coverage, giving the migrants' condition greater visibility, and giving voice to the migrants themselves, as they are the protagonists of the stories. Greater attention to journalistic ethics and the defense of vulnerable groups is considered essential to achieve this. © 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
ABSTRACT
Greece, Italy, and Spain are the Southern European borders and the main entrances for migrants and refugees to Europe, a movement that was particularly visible after the 2015 "refugee crisis of the Mediterranean." In this context, immigration is used as a political tool, and the object of major media coverage. However, previous studies have shown that this coverage tends to be partial and prejudiced. This study, conducted during the COVID-19 pandemic, uses the frame building theory to study the perceptions of journalists covering migration issues regarding ways to improve the representation of migrants in the media of these three countries. For that, in-depth interviews were conducted with 94 Greek, Italian, and Spanish journalists. The precarity of the profession, the focus on conflictive approaches, and discrimination based on national origin or religion are mentioned as the biggest challenges. Professionals covering this information demand more individualized and deeper coverage, giving the migrants' condition greater visibility, and giving voice to the migrants themselves, as they are the protagonists of the stories. Greater attention to journalistic ethics and the defense of vulnerable groups is considered essential to achieve this.
ABSTRACT
The use of chatbots in news media platforms, although relatively recent, offers many advantages to journalists and media professionals and, at the same time, facilitates users' interaction with useful and timely information. This study shows the usability of a news chatbot during a crisis situation, employing the 2020 COVID-19 pandemic as a case study. The basic targets of the research are to design and implement a chatbot in a news media platform with a two-fold aim in regard to evaluation: first, the technical effort of creating a functional and robust news chatbot in a crisis situation both from the AI perspective and interoperability with other platforms, which constitutes the novelty of the approach;and second, users' perception regarding the appropriation of this news chatbot as an alternative means of accessing existing information during a crisis situation. The chatbot designed was evaluated in terms of effectively fulfilling the social responsibility function of crisis reporting, to deliver timely and accurate information on the COVID-19 pandemic to a wide audience. In this light, this study shows the advantages of implementing chatbots in news platforms during a crisis situation, when the audience's needs for timely and accurate information rapidly increase. © 2020 by the authors. Licensee MDPI, Basel, Switzerland.